Scam warning: small businesses targeted by fake Horizon Power calls

August 18 2025

Customers are being urged to remain vigilant following reports of scam phone calls impersonating Horizon Power collections officers.

This is part of a broader trend of scammers targeting small businesses by pretending to be from trusted organisations. Whether it’s a government agency like the ATO or a well-known company such as  Horizon Power, the goal is always the same: to pressure you into handing over money or sensitive information.

• Immediate payment
• Request your credit card or debit card details
• Threaten same-day disconnection for non-payment

If you're ever in doubt about the legitimacy of a call, hang up and contact Horizon Power directly on 1800 267 926 or via horizonpower.com.au/contact-us.

Tips to protect your business

• Never act under pressure. Scammers often use fear and urgency to trick you into paying.
• Verify all contact. Always contact the organisation using official contact details - never use numbers or links provided in the call or message.
• Legitimate businesses won't ask for payments through unusual methods like gift cards, wire transfers or crypto.
• Train your team. Ensure employees know how to identify scam attempts and what to do if they receive one.

Where to get help

• Visit Scamwatch to learn more about scams or report an incident.
• Access free resources for small businesses at the Australian Cyber Security Centre.
• Call Horizon Power directly on Horizon Power directly on 1800 267 926 or via horizonpower.com.au/contact-us.

Stay alert, talk to your staff, and if in doubt, contact us directly. A moment of caution can save your business thousands.