The Commonwealth Government has funded a Household and Small Business Energy Bill Relief Credit - to help ease cost of living pressures in 2025.
The good news is you don’t need to apply! Any eligible customers will recieve their credit payment from 11 October 2025.
How much bill relief will I receive?
$150
Household Energy Bill Relief Credit
Customers currently on the A2 Residential tariff, MyPower or Prepaid Power plans will receive a $150 non-refundable offset credit applied from 11 October 2025.
$150
Small Business Energy Bill Relief Credit
Customers currently on the K2, C2, D2, and L2 Business tariffs or MyPower Business 3kW - 15kW plans will receive a $150 non-refundable offset credit applied from 11 October 2025.
Ways we can help make managing your bills easier
Do you hold a concession card?
We offer these rebates and subsidies to eligible customers on behalf of the State Government.
Are you struggling to pay your bill?
We'll work with you to set up support measures that work for your circumstances, as well as providing practical advice on how you can reduce your energy usage.
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What is the $150 Energy Bill Relief Credit?
The Commonwealth Government announced a $150 one-off credit as part of the 2025-2026 Federal Budget commitments to ease the cost-of-living pressures.
The payment will be automatically applied to eligible residential and small business and charity accounts from 11 October 2025.
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Who is eligible for the credit payment?
The Commonwealth Energy Bill Relief Credit will be applied as an offset payment to eligible residential, small business or charity customer accounts that are supplied electricity by Horizon Power under an eligible supply contract as of 30 September 2025.
Customers will not need to apply for these offset payments, as we will automatically identify eligible small business and charity customer accounts.
Eligible small business products include:
- L2
- K2
- C2
- D2
- MyPower non-residential tariff
Even if the Eligibility Criteria is met, each of the following accounts are not Eligible Accounts (Excluded Accounts):
- an account held by a local government authority, council or entity created pursuant to the Local Government Act 1995 (WA); or
- an account held by a Western Australian or Commonwealth Government statutory authority, trading enterprise, department, or agency; or
- an account held by a telecommunication company that is, for example part of the corporate group of, Telstra, Vodafone, Optus or the National Broadband Network; or
- an account held by an authorised deposit taking institution where the entity is, for example part of the corporate group of, Westpac, Australian and New Zealand Banking Group, Commonwealth Bank or National Australia Bank; or
- an account held by a major mining or resources operator, that is, for example part of the corporate group of, BHP, Rio Tinto, FMG, Chevron and Woodside; or
- an account for temporary electricity supply for the purposes of constructing premises; or
- an account where consumption at the premises was more than 50MWh in the 12 months prior to 30 September 2025; or
- an account where Horizon Power reasonably expects consumption for the account to be greater than 50MWh over a 12-month period.
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Do I need to do anything to apply for the Energy Bill Relief Credit?
No, you will not need to apply for the offset payment. The offset payment will automatically be applied to eligible Horizon Power accounts from 11 October 2025.
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What is the eligibility cut-off date?
To be eligible for the offset payment, residential and small business customers must have an eligible account as of 30 September 2025.
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Can I get the Credit in my account refunded to my bank account?
No. The offset payment cannot be transferred or refunded to a financial institution account. If you’re moving supply address in WA and are being billed by Horizon Power or Synergy, you can transfer any remaining credit offset balance on your existing account to your new account. This will be applied to future bills at the new supply address.
If the account holder closes their Horizon Power account and the offset has not been fully applied to the account, any remaining balance will be returned to the Commonwealth Government and not refunded or “cashed out”.
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Will I get the credit if I have closed my account?
No. Your account must have been open from 30 September 2025 and the offset payment date of 11 October 2025.
If you have already closed your account and are looking to re-open it and are needing some support, we encourage you to contact us so we can assess your circumstances to see what assistance we can provide.
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I am not billed directly by Horizon Power. Will I receive an equivalent to the Energy Bill Relief Credit?
Yes. The Commonwealth Government has advised that households who are not billed for their electricity use by Horizon Power or Synergy – such as residents of caravan parks, retirement villages or apartment buildings, will be eligible for an equivalent credit, except in exceptional circumstances.
Households who are not billed by Horizon Power or Synergy and that were registered for the Energy Concession Extension Scheme (ECES) on 30 September 2025, will receive an equivalent credit automatically through the ECES.
For details on the application process for households not billed directly by Horizon Power or Synergy and for those who are not eligible for ECES visit https://www.wa.gov.au/government/publications/household-electricity-credit
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Can I get more than one payment on the same account?
Eligible customer accounts are only entitled to one Energy Bill Relief Credit payment.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.